Furniture repair pickup and delivery starts with a survey in the room, not on the phone: a technician grades the piece, confirms it genuinely needs a bench, measures the route out and photographs its condition. It is then wrapped, carried out through the dock or service entrance inside the window the building granted, worked on at the shop, and returned to the same spot and walked against the photographs before sign-off. Most commercial work never reaches that point — it is done in place.

Yes. Leather Restore PRO runs commercial pickup and delivery for leather furniture repair across all five New York City boroughs. We collect leather sofas, booths, banquette seating, dining chairs and loose seating from restaurants, hotels, offices, private clubs, healthcare sites and managed buildings, wrap and remove them through the building's own loading dock or service entrance inside a booked window, complete the frame, foam or recover work at our workshop, and reinstall each piece where it stood. Most commercial leather repairs — colour loss, cracking, tears, burns and seam splits — are finished on site instead, so a collection is only arranged when the work genuinely cannot be done in your building.

Three kinds of work justify moving furniture: a broken or racked frame that has to be dismantled and re-glued under clamps, foam that has to be cut to a new pattern with the covers off, and a full recover. Everything else — colour loss, cracking, seam splits, tears, burns, scuffs and single-panel replacement — is done where the furniture stands. Built-in banquettes, fixed booths and bar fronts are joinery and are never collected.

From the room. The piece is wrapped where it stands and carried out by our own crew, because a piece handed over at a dock has already been dragged through a corridor by someone with no reason to care about the arm caps. We book the dock, the freight elevator or the service entrance under the building's rules and work inside that window.

Outside-in: a breathable cover against the leather so nothing traps moisture, corner and arm protection over the parts that catch every doorway, moving blankets over the whole body, then a stretch seal that holds the blankets on without ever touching the hide. Loose cushions travel separately and labelled. In the vehicle the piece is strapped upright against padded rails, not stacked.

In most managed buildings, yes — the certificate has to be on file with the managing agent, naming the right entities, before a freight window can be booked at all. It is the single most common reason a collection date slips, so it is filed while the scope is still being written rather than the morning of the pickup.

Most collections are covered by the project quote. A heavy or awkward one — a sectional, a piece that has to be dismantled to clear the route, a walk-up with no service lift, or a long carry to wherever a vehicle can legally stand — is quoted as a separate line item on the same written quote, and it is agreed before the project starts. Nothing to do with transport is ever added after the work. All of it is established at the survey, which is why the survey happens before a date or a price is offered.

It is set by the work, not by the transport. A frame repair waits on adhesive cure. Foam waits on nothing but is quick. A full recover waits on the material arriving, and if the leather or vinyl has to be ordered in to match, that lead time is the schedule. The written scope states the window before anything is collected, and phased projects are sequenced so the room keeps trading throughout.

We would rather not, and usually do not have to. A room is collected a section at a time so seating capacity never drops below what the day needs, with each phase returned before the next is lifted. On larger volumes that phasing is written into the project schedule from the start.

Yes. A sofa collected from an apartment is handled the same way as one collected from a hotel lobby — surveyed, photographed, wrapped and returned to the same room. The difference is paperwork rather than care: a residential collection rarely needs a certificate on file, while a managed building always does.

Collection runs across all five New York City boroughs — Manhattan, Brooklyn, Queens, the Bronx and Staten Island. Manhattan collections are planned around freight windows and street access; outer-borough collections are usually planned around your own operating hours instead. Long Island and northern New Jersey are served on site: a technician works in the room rather than the piece travelling to the workshop.